WAYMISH s an acronym for Why Are You Making It So Hardfor Me to give You my Money It represents all the slights and La muñeca asesina indifferences made by employees and organizations that lead customers to believe that you don't really want their business Things like not listening to what the customers saying putting policies ahead of common sense not attempting to resolve complaints etc Can you afford to create unhappy customers that take their business elsewhere How many customers does your organization lose every day How Many Were Planning To Give You Their Money But many were planning to give you their money but
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Ray Considine õ 5 DownloadMer service mistakes And it's not yet another treatise on customer service not yet another treatise on Customer Service It's a training
BOOK REPORTED IN STORYTELLING STYLE USE THESE STORIES INreported n storytelling style Use these stories The Housekeeper and the Professor in staff and employee meetings Be sure to have your people solve the problems Have them volunteer answers and suggest better ways to serve customers In later company or departmental meetingsnterject uick sessions on waymish repeat examples and constant service on WAYMISH Repeat examples and constant service will make your people aware how widespread the WAYMISH bug can be and why no company s mmune Over time these mini lessons will reinforce The Monuments Men by Robert Edsel - A 30-minute Chapter-by-Chapter Summary in employees' minds howmportant Lifeti. Ink And these days you Afford To Lose afford to lose one good customer Let this program teach your staff the attitudes and behaviors that make customers feel valued so they will buy from you again and again Benefits Increases revenue by teaching staff how to avoid common customer frustrations that result n lost sales Maximizes customer lifetime value by teaching skills that positively mpact customer satisfaction Creates that result n lost sales Maximizes customer lifetime value by teaching skills that positively mpact customer satisfaction Creates word of mouth and referral business by showing staff how to meet customer expectations and practice service recovery This s not a collection of stories about stupid custo. ,